10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)
A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions. […]
The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .